RETURN & REFUND POLICY
- Product exchanges & refunds are availed till the time no strict COVID-19 guidelines are issued. For any queries feel free to reach out to our customer care team at firstname.lastname@example.org and we will be happy to clarify your concerns.
- Please allow 1-3 weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
- Product exchange is issued for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. Please note orders for Gift boxes are not applicable for exchange or refund here.
- Return/exchange requests that qualify as per the exceptions mentioned above are subject to an inspection and checking by the ALANNA Team.
- If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the product and inner and outer packaging and the batch number, within 48 hours of the delivery. We shall take 48-72 hours to review the images and revert back.
- In the case of a quality issue highlighted our team will request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check. If the product passes the test and matches the complaint, we shall initiate the return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable.
- No cash refunds are permitted.
An item is eligible for exchange or refund only if it fulfils the exception mentioned above and the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- Product packaging not opened, product not used.
- On cancellation of prepaid order after the items have been shipped, charges would be INR 100. Remaining amount shall be refunded to your Bank Account within 3-5 business days.
- Upon cancellation of the order, the loyalty points redeemed on the order would be deducted from your account and cannot be restored.