ALANNA: India’s First Specialized Lip Care Brand | USFDA Approved.

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FAQ

  • Are you USFDA Approved?

    Yes, we are a USFDA approved entity.
  • Do you use Parabens, Sulphates, Mineral Oil, SLS/SLES, PEGS or any other harmful chemicals or toxins?

    No, we don't use Parabens, Sulphates, Mineral Oil, SLS/SLES, PEGS or any other harmful chemicals or toxins.
  • What is the shelf life of your products?

    Shelf life of our products Is 18 months from the manufacturing date.
  • Are your products tested on Animals?

    We are PETA certified and our products are not tested on Animals
  • Are you using any synthetic fragrances in your products?

    No, we don't use any synthetic fragrance in our products.
  • How do I know that my order is confirmed?

    Once you place an order you'll get a confirmation mail. You can also view your order status under my account.
  • Can I do cash on delivery?

    Yes, you can do cash on delivery.
  • What is My Account?

    When you register at ALANNA you will have your account where you can see all the details related to your order.
  • Do I need to create an account to place an order?

    You can order without an account as well. Having an account helps you see your details, order status and also avail some exciting offers.
  • Can I place an order for someone else?

    Yes, you can place an order for someone else. Make sure to put the right address.
  • How do I place an order?

    Select a product you want to buy, Click on Buy Now and fill in your details and checkout.
  • Can I order a product that is "Out of Stock"?

    You can subscribe to receive updates about availability of products.
  • Can I ship the products to an address that is different from my billing address?

    Yes, you can ship the products to an address that is different from your billing address. Make sure to put the right address and contact details.
  • I forgot my password, what can I do?

    Click on recover password and you'll receive a mail on your registered email address.
  • How do I make changes to my order?

    To make changes to your order, please contact our team at alannanaturallybeautiful@gmail.com
  • Is COD available for delivery to all locations in India?

    Yes, COD is available for delivery to all locations in India.
  • Can I buy multiple products in single order?

    Yes, you can buy multiple products in single order.
  • Can I leave items in my cart for future purchase?

    Yes you can leave items in your cart for future purchase. We suggest you to register with us so that all your cart details will be accessible to you.
  • How do I find out what products will be coming up?

    Subscribe to our Newsletter and stay updates with exciting offers and new product launches
  • What are the maximum Points we can gain?

    There is no limit to the points that you can gain.
  • Can we use points during Sale?

    Yes, you can use points during Sale.
  • Can points be combined with any other discount code as well?

    No, the loyalty points cannot be combined with any other discount codes.
  • How to Redeem Points ?

    From the Reward button available at the bottom left of the website. Click on Ways to redeem and choose as many points you want to redeem. You'll get an email with coupon code once you redeem the loyalty points which you can apply during checkout.
  • What benefit I get being a Loyalty Member

    You can gain Loyalty points which you can redeem and avail exciting discounts, exclusive updates, super special offers on your birthday.
  • Does signing up to newsletter is same as joining the loyalty program?

    No, signing up to newsletter will make you eligible to receive newsletters and by joining the Loyalty program you can gain loyalty points which you can redeem and avail exciting discounts.
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